New Website Survey - GP Hospitals

Hospital Contact

Hospital Name

First Name

Last Name

Position / Title

Email

Phone

Hospital Location

When referring to the location of your hospital, do you use the city/town or a specific neighbourhood (ex: downtown, the west side, etc.), or both as the location? Consider this in the context of what would someone be most likely to search when looking for a vet hospital.

City/Town

Area or District 1

Area or District 2

What additional geographic areas and/or specific communities does your hospital serve?

What is the maximum distance (in kilometres) clients will drive to get to your hospital?

Are there key demographics in your area that you serve? If so, please list them here. (e.g., age, gender, cultural background, etc.)

Hospital Hours

Please list your regular hospital hours below.

Please provide any dates when your hospital will be closed (e.g. holidays, etc.)

Vets & Team

Is the vet / team information on your current website up-to-date?

Yes

Somewhat

No

Please tell us how many vets, specialists, technicians, support staff you have.

Number of Veterinarians

Number of Veterinary Specialists

Please List the Veterinarians' & Specialists' Names

Number of Support Staff (vet techs, veterinary assistants, admin, etc.)

Hospital Accreditations / Certifications

Check all that apply

American Animal Hospital Association (AAHA) Accredited

American Association of Feline Practitioners (AAFP) Certified

Fear-Free Certified

Other

None

Not Sure

Other Accredications / Certifications

Facilities

Building Features (Check all that apply)

Convenient Location

Free-Range Kennels

In-House Pharmacy

In-House Laboratory

Newly Built or Renovated

Wheelchair Accessible

Parking (Check all that apply)

FREE Parking

PAID Parking

Parking is Difficult

Parking is Convenient

Other Facility Details

Client Experience

Check all that apply

Automated Appointment Reminders

Multi-Pet Appointments

Multiple Languages Spoken (Please provide details below)

Online Booking

Online Store / Pharmacy

Phone Call Appointment Reminders

Relaxed Environment

Same-day Appointments

Short Wait Times

Other

Does your practice use AllyDVM for any of the following? (Check all that apply)

Appointment Booking

Refills (Prescriptions & Products)

Access to Pet Records

Automated Appointment Reminders

Other

Add AllyDVM Links Here

Do you offer any financing options?

Yes

No

Unsure

If yes, what financing options do you provide? (eg. CareCredit)

Veterinary Services

Is the service information on your current website up-to-date?

Yes

Somewhat

No

General Services (Check all that apply)

Please briefly describe your after-hours emergency procedures here (including after-hours hospital details)

Other General Services

Surgical Services (Check all that apply)

C-Section

Dental

Ocular

Orthopedic

Spaying & Neutering

Soft Tissue

Tibial Tuberosity Advancement (T.T.A.)

No Surgical Services

Other Surgical Services

Wellness Plans (Check all that apply) *

Small Dogs

Medium Dogs

Large Dogs

XL Dogs

Giant Dogs

Cats

Exotics (birds, reptiles, etc.)

Small Mammals

No Wellness Plans

Diagnostics / Technology (Check all that apply)

Other Diagnostics / Technologies

Consulting / Counselling Services (Check all that apply)

Nutritional Consulting

Breeding Consulting

Grief Counselling

Behaviour Training

Other Consulting / Counseling Services

Which, if any, of the above listed counselling/consulting service(s) would you like to include on the website?

Exotic Pet Care (Check all that apply)

Birds

Reptiles & Amphibians (snakes, turtles, lizards, etc.)

Fish

Exotic Mammals (rabbits, ferrets, rats, etc.)

Other Exotic Pet Care

Boarding (Check all that apply)

Dogs

Cats

Exotic Pets

Luxury Boarding

Medical Boarding

Daycare

Overnight

Outdoor Runs

No Boarding

Do you wish to promote boarding on your website?

Yes

No

Not Sure

Other Boarding Services / Details

Please list (in priority order) the top 6 services in terms of gross revenue for your hospital?

What services do you think have the most potential in terms of revenue growth for your hospital?

Competition

Please help us understand your market and your competition. As many details as you can offer will be helpful.

Competitor #1: Website

Competitor #1: What do they do well? Or how do they compete with you?

Competitor #2: Website

Competitor #2: What do they do well? Or how do they compete with you?

Competitor #3: Website

Competitor #3: What do they do well? Or how do they compete with you?

What else should we know about your market and competition?

Is there something your hospital does differently from other competitors that should be highlighted on the website?

Hospital Personality

Briefly tell us about the 'personality' of your hospital (e.g., approach to care, staff dynamics, etc.).

Select any descriptors that apply to your hospital.

Homey

Modern

Friendly

Warm

Sophisticated

High End

Of 100% of your patients, what percentage are dogs? What percentage are cats? What percentage are exotic pets?

How long have you been in business? Or, what year was the hospital opened?

Tell us briefly why someone should choose your hospital for their pet.

Is there anything else you would like to say about your hospital?

Social Media

Is your hospital currently active on social media?

Yes

No

Unsure

If yes, please provide the URLs for your social media accounts below.

Facebook

Instagram

Twitter

Other (YouTube, Vimeo, etc.)

Email

What email address would you like to use for the contact form?

What is your standard response time to email inquiries?

Photos & Videos

Do you have up-to-date images of your hospital? *

Yes

No

Unsure

Coming Soon (In Progress)

Do you have up-to-date headshots of your vets?

Yes

No

Unsure

Coming Soon (In Progress)

Do you have any videos of your hospital that you would like to add to the website?

Yes

No

Unsure

Coming Soon (In Progress)

Community Involvement

Do you actively support any not-for-profits or charities? If yes, please describe.

Do you work with any organizations on cross-support or promotions? (eg. retail stores, rescues, etc.) If yes, please describe.

Additional Information

If there is anything of relevance that has not been covered by the questions above, please describe here.

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New Website Survey - GP Hospitals

Hospital Contact

Hospital Location

Hospital Hours

Vets & Team

Hospital Accreditations / Certifications

Facilities

Client Experience

Veterinary Services

Competition

Hospital Personality

Social Media

Email

Photos & Videos

Community Involvement

Additional Information